eConsult  Patient Feedback for September  2026

 

Were our Patients satisfied with e Consult?

70% patients who were satisfied with the Service

80% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

38% patients who said their issue was completely resolved or improved seven days after using the service 

80% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

80% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

100% from the GP website

100% someone else from the practice told them about it 

100% GP told me about it

100% other – another patient , family member or friend told them about it

100% from an internet search

100% from leaflet or promotional banner

100% read about it

 

 

eConsult  Patient Feedback for August  2026

 

Were our Patients satisfied with e Consult?

14% patients who were satisfied with the Service

14% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

20% patients who said their issue was completely resolved or improved seven days after using the service 

71% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

86% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

100% from the GP website

100% someone else from the practice told them about it 

100% GP told me about it

100% other – another patient , family member or friend told them about it

100% from an internet search

100% from leaflet or promotional banner

100% read about it

 

eConsult  Patient Feedback for July 2026

 

Were our Patients satisfied with e Consult?

50% patients who were satisfied with the Service

38% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

50% patients who said their issue was completely resolved or improved seven days after using the service 

62% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

88% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

100% from the GP website

100% someone else from the practice told them about it 

100% GP told me about it

100% other – another patient , family member or friend told them about it

100% from an internet search

100% from leaflet or promotional banner

100% read about it

 

 

eConsult  Patient Feedback for June 2026

 

Were our Patients satisfied with e Consult?

75% patients who were satisfied with the Service

58% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

67% patients who said their issue was completely resolved or improved seven days after using the service 

75% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

100% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

100% from the GP website

100% someone else from the practice told them about it 

100% GP told me about it

100% other – another patient , family member or friend told them about it

100% from an internet search

100% from leaflet or promotional banner

100% read about it

eConsult  Patient Feedback for May  2026

 

Were our Patients satisfied with e Consult?

60% patients who were satisfied with the Service

50% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

50% patients who said their issue was completely resolved or improved seven days after using the service 

90% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

100% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

100% from the GP website

100% from the GP 

100% someone else from the GP Practice  told them about it 

100% from another family member or friend

100% read about it

100% other – write in

100% from leaflet or promotional banner

 

 

 

eConsult  Patient Feedback for April 2026

 

Were our Patients satisfied with e Consult?

90% patients who were satisfied with the Service

80% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

33% patients who said their issue was completely resolved or improved seven days after using the service 

40% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

100% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

100% from the GP website

100% from the GP 

100% someone else from the GP Practice  told them about it 

100% from another family member or friend

100% read about it

eConsult  Patient Feedback for March  2026  

 

Were our Patients satisfied with e Consult?

64% patients who were satisfied with the Service

82% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

50% patients who said their issue was completely resolved or improved seven days after using the service 

64% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

91% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

100% other write in

100% from the GP

100% someone else from the Surgery told them about it

100% another patient, family member or friend told them about it

100% from an internet search

100% read about it

100% from leaflet or promotional banner

 

eConsult  Patient Feedback for February 2026

 

Were our Patients satisfied with e Consult?

57% patients who were satisfied with the Service

57% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

57% patients who said their issue was completely resolved or improved seven days after using the service 

43% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

100% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

100% from the GP website

100% someone else from the practice told them about it 

100% GP told me about it

100% other – another patient , family member or friend told them about it

100% from an internet search

100% from leaflet or promotional banner

100% read about it

 

 

eConsult  Patient Feedback for January 2026  

 

Were our Patients satisfied with e Consult?

86% patients who were satisfied with the Service

71% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

67% patients who said their issue was completely resolved or improved seven days after using the service 

100% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

100% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

100% other write in

100% from the GP

100% someone else from the Surgery told them about it

100% another patient, family member or friend told them about it

100% from an internet search

100% read about it

100% from leaflet or promotional banner

eConsult  Patient Feedback for December 2025

 

Were our Patients satisfied with e Consult?

73% patients who were satisfied with the Service

73% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

64% patients who said their issue was completely resolved or improved seven days after using the service 

73% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

91% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

100% from the GP website

100% from the GP 

100% someone else told them about it 

100% another patient, family member or friend told them about it 

100% from internet search

100% other – write in

100% read about it

100% from a leaflet or promotional banner

 

 

eConsult  Patient Feedback for November  2025

 

Were our Patients satisfied with e Consult?

75% patients who were satisfied with the Service

75% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

57% patients who said their issue was completely resolved or improved seven days after using the service 

75% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

88% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

100% from the GP website

100% from the GP 

100% someone else told them about it 

100% other – write in

100% other read about it

100% from a leaflet

 

 

 

eConsult  Patient Feedback for October  2025

 

Were our Patients satisfied with e Consult?

60% patients who were satisfied with the Service

50% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

62% patients who said their issue was completely resolved or improved seven days after using the service 

90% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

90% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

50% from the GP website

20% someone else from the practice told them about it 

10% GP told me about it

10% other – another patient , family member or friend told them about it

10% from an internet search

 

 

 

 

eConsult  Patient Feedback for September  2025

 

Were our Patients satisfied with e Consult?

78% patients who were satisfied with the Service

56% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

75% patients who said their issue was completely resolved or improved seven days after using the service 

78% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

100% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

11% from the GP website

33% someone else from the practice told them about it 

22% GP told me about it

11% read about it

11% other – another patient , family member or friend told them about it

11% from an internet search

 

 

 

 

 

 

 

eConsult  Patient Feedback for August  2025

 

Were our Patients satisfied with e Consult?

62% patients who were satisfied with the Service

54% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

11% patients who said their issue was completely resolved or improved seven days after using the service 

77% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

100% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

38% from the GP website

38% someone else from the practice told them about it 

8% GP told me about it

15% another patient, family member or friend told them about it

23% other – write in

8% from an internet search

 

 

 

 

 

eConsult  Patient Feedback for July 2025

 

Were our Patients satisfied with e Consult?

76% patients who were satisfied with the Service

65% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

54% patients who said their issue was completely resolved or improved seven days after using the service 

76% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

88% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

18% from the GP website

24% from the GP 

35% someone else told them about it 

12% other – write in

6% from an internet search

6% read about it

6% another patient, family member or friend told about it

 

 

eConsult  Patient Feedback for June  2025

 

Were our Patients satisfied with e Consult?

100% patients who were satisfied with the Service

78% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

12% patients who said their issue was completely resolved or improved seven days after using the service 

78% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

100% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

33% from the GP practice

33% from the GP practice website

22% someone else told them about it ie family or friend

11% other – write in

 

 

eConsult  Patient Feedback for May 2025

 

Were our Patients satisfied with e Consult?

80% patients who were satisfied with the Service

50% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

29% patients who said their issue was completely resolved or improved seven days after using the service 

50% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

100% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

20% other write in

10% from the GP website

40% someone else from the Surgery told them about it

30% another patient, family member or friend told them about it

 

 

eConsult  Patient Feedback for April 2025

 

Were our Patients satisfied with e Consult?

56% patients who were satisfied with the Service

56% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

25% patients who said their issue was completely resolved or improved seven days after using the service 

44% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

78% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

20% other write in

11% from the GP

33% someone else from the Surgery told them about it

33% another patient, family member or friend told them about it

 

 

 

eConsult  Patient Feedback for March 2025

 

Were our Patients satisfied with e Consult?

67% patients who were satisfied with the Service

83% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

62% patients who said their issue was completely resolved or improved seven days after using the service 

67% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

100% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

33% other write in

17% read about it

25% someone else from the Surgery told them about it

8% another patient, family member or friend told them about it

 

 

 

eConsult  Patient Feedback for February 2025

 

Were our Patients satisfied with e Consult?

69% patients who were satisfied with the Service

50% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

25% patients who said their issue was completely resolved or improved seven days after using the service 

69% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

94% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

50% from the GP website

19% from the GP 

19% someone else from the GP Practice  told them about it 

6% from another family member or friend

6% read about it

 

 

 

eConsult  Patient Feedback for January 2025

 

Were our Patients satisfied with e Consult?

56% patients who were satisfied with the Service

78% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

89% patients who said their issue was completely resolved or improved seven days after using the service 

44% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

100% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

22% from the GP website

11% someone else from the practice told them about it 

11% other – write in

22% another patient, family member or friend told them about it

11% read about it

22% internet search

 

 

 

 

 

 

 

 

 

 

 

 

 

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