eConsult  Patient Feedback for January 2024

 

Were our Patients satisfied with e Consult?

54% patients who were satisfied with the Service

54% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

75% patients who said their issue was completely resolved or improved seven days after using the service 

92% patients who did NOT have to contact  the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

100% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

31% from the GP website

15% from the GP 

54% someone else told them about it 

15% another patient , family member or friend told them about it 

 

 

 

 

eConsult  Patient Feedback for February 2024

 

Were our Patients satisfied with e Consult?

42% patients who were satisfied with the Service

42% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

57% patients who said their issue was completely resolved or improved seven days after using the service 

75% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

92% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

50% from the GP website

8% from the GP 

42% someone else told them about it 

8% other – write in

eConsult  Patient Feedback for March 2024

 

Were our Patients satisfied with e Consult?

50% patients who were satisfied with the Service

50% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

50% patients who said their issue was completely resolved or improved seven days after using the service 

75% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

93% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

36% from the GP website

14% from the GP 

21% someone else told them about it 

7% another patient , family member or friend told them about it 

7% from internet search

29% other – write in

 

eConsult  Patient Feedback for April 2024

 

Were our Patients satisfied with e Consult?

80% patients who were satisfied with the Service

80% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

67% patients who said their issue was completely resolved or improved seven days after using the service 

100% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

93% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

20% from the GP website

27% from the GP 

20% someone else told them about it 

20% another patient , family member or friend told them about it 

7% from internet search

7% other – write in

7% read about it

 

eConsult  Patient Feedback for May 2024

 

Were our Patients satisfied with e Consult?

40% patients who were satisfied with the Service

40% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

25% patients who said their issue was completely resolved or improved seven days after using the service 

90% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

80% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

10% from the GP website

10% from the GP 

50% someone else told them about it 

10% another patient , family member or friend told them about it 

0% from internet search

20% other – write in

0% read about it

 

 

eConsult  Patient Feedback for June 2024

 

Were our Patients satisfied with e Consult?

57% patients who were satisfied with the Service

43% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

60% patients who said their issue was completely resolved or improved seven days after using the service 

100% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

86% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

43% from the GP website

0% from the GP 

29% someone else told them about it 

14% another patient , family member or friend told them about it 

0% from internet search

14% other – write in

0% read about it

 

eConsult  Patient Feedback for July 2024

 

Were our Patients satisfied with e Consult?

75% patients who were satisfied with the Service

75% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

57% patients who said their issue was completely resolved or improved seven days after using the service 

75% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

100% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

50% from the GP website

25% someone else told them about it 

25% another patient , family member or friend told them about it 

0% from internet search

12% other – write in

0% read about it

0% from the GP

eConsult  Patient Feedback for August 2024

 

Were our Patients satisfied with e Consult?

62% patients who were satisfied with the Service

46% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

42% patients who said their issue was completely resolved or improved seven days after using the service 

62% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

85% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

15% from the GP website

23% from the GP 

38% someone else told them about it 

23% other – write in

 

 

 

 

eConsult  Patient Feedback for September 2024

 

Were our Patients satisfied with e Consult?

70% patients who were satisfied with the Service

70% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

29% patients who said their issue was completely resolved or improved seven days after using the service 

40% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

90% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

60% from the GP website

0% from the GP 

10% someone else told them about it 

30% other – write in

 

eConsult  Patient Feedback for October 2024

 

Were our Patients satisfied with e Consult?

60% patients who were satisfied with the Service

50% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

62% patients who said their issue was completely resolved or improved seven days after using the service 

80% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

100% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

60% from the GP website

10% from the GP surgery

20% someone else told them about it 

20% other – write in

 

eConsult  Patient Feedback for November  2024

 

Were our Patients satisfied with e Consult?

82% patients who were satisfied with the Service

76% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

54% patients who said their issue was completely resolved or improved seven days after using the service 

76% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

94% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

41% from the GP website

24% from the GP surgery

24% someone else from the practice told them about it 

12% other – write in

6% another patient, family member or friend told them about it