E Consult Feedback
eConsult Patient Feedback for November 2025
Were our Patients satisfied with e Consult?
75% patients who were satisfied with the Service
75% patients who would recommend the eConsult service to family and friends
What were our patients' care outcomes after using eConsult ?
57% patients who said their issue was completely resolved or improved seven days after using the service
75% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online
Did the patients say they were contacted in time?
88% patients who said they were contacted by the stated response time
How did the patients hear about eConsult?
100% from the GP website
100% from the GP
100% someone else told them about it
100% other – write in
100% other read about it
100% from a leaflet
eConsult Patient Feedback for October 2025
Were our Patients satisfied with e Consult?
60% patients who were satisfied with the Service
50% patients who would recommend the eConsult service to family and friends
What were our patients' care outcomes after using eConsult ?
62% patients who said their issue was completely resolved or improved seven days after using the service
90% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online
Did the patients say they were contacted in time?
90% patients who said they were contacted by the stated response time
How did the patients hear about eConsult?
50% from the GP website
20% someone else from the practice told them about it
10% GP told me about it
10% other – another patient , family member or friend told them about it
10% from an internet search
eConsult Patient Feedback for September 2025
Were our Patients satisfied with e Consult?
78% patients who were satisfied with the Service
56% patients who would recommend the eConsult service to family and friends
What were our patients' care outcomes after using eConsult ?
75% patients who said their issue was completely resolved or improved seven days after using the service
78% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online
Did the patients say they were contacted in time?
100% patients who said they were contacted by the stated response time
How did the patients hear about eConsult?
11% from the GP website
33% someone else from the practice told them about it
22% GP told me about it
11% read about it
11% other – another patient , family member or friend told them about it
11% from an internet search
eConsult Patient Feedback for August 2025
Were our Patients satisfied with e Consult?
62% patients who were satisfied with the Service
54% patients who would recommend the eConsult service to family and friends
What were our patients' care outcomes after using eConsult ?
11% patients who said their issue was completely resolved or improved seven days after using the service
77% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online
Did the patients say they were contacted in time?
100% patients who said they were contacted by the stated response time
How did the patients hear about eConsult?
38% from the GP website
38% someone else from the practice told them about it
8% GP told me about it
15% another patient, family member or friend told them about it
23% other – write in
8% from an internet search
eConsult Patient Feedback for July 2025
Were our Patients satisfied with e Consult?
76% patients who were satisfied with the Service
65% patients who would recommend the eConsult service to family and friends
What were our patients' care outcomes after using eConsult ?
54% patients who said their issue was completely resolved or improved seven days after using the service
76% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online
Did the patients say they were contacted in time?
88% patients who said they were contacted by the stated response time
How did the patients hear about eConsult?
18% from the GP website
24% from the GP
35% someone else told them about it
12% other – write in
6% from an internet search
6% read about it
6% another patient, family member or friend told about it
eConsult Patient Feedback for June 2025
Were our Patients satisfied with e Consult?
100% patients who were satisfied with the Service
78% patients who would recommend the eConsult service to family and friends
What were our patients' care outcomes after using eConsult ?
12% patients who said their issue was completely resolved or improved seven days after using the service
78% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online
Did the patients say they were contacted in time?
100% patients who said they were contacted by the stated response time
How did the patients hear about eConsult?
33% from the GP practice
33% from the GP practice website
22% someone else told them about it ie family or friend
11% other – write in
eConsult Patient Feedback for May 2025
Were our Patients satisfied with e Consult?
80% patients who were satisfied with the Service
50% patients who would recommend the eConsult service to family and friends
What were our patients' care outcomes after using eConsult ?
29% patients who said their issue was completely resolved or improved seven days after using the service
50% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online
Did the patients say they were contacted in time?
100% patients who said they were contacted by the stated response time
How did the patients hear about eConsult?
20% other write in
10% from the GP website
40% someone else from the Surgery told them about it
30% another patient, family member or friend told them about it
eConsult Patient Feedback for April 2025
Were our Patients satisfied with e Consult?
56% patients who were satisfied with the Service
56% patients who would recommend the eConsult service to family and friends
What were our patients' care outcomes after using eConsult ?
25% patients who said their issue was completely resolved or improved seven days after using the service
44% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online
Did the patients say they were contacted in time?
78% patients who said they were contacted by the stated response time
How did the patients hear about eConsult?
20% other write in
11% from the GP
33% someone else from the Surgery told them about it
33% another patient, family member or friend told them about it
eConsult Patient Feedback for March 2025
Were our Patients satisfied with e Consult?
67% patients who were satisfied with the Service
83% patients who would recommend the eConsult service to family and friends
What were our patients' care outcomes after using eConsult ?
62% patients who said their issue was completely resolved or improved seven days after using the service
67% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online
Did the patients say they were contacted in time?
100% patients who said they were contacted by the stated response time
How did the patients hear about eConsult?
33% other write in
17% read about it
25% someone else from the Surgery told them about it
8% another patient, family member or friend told them about it
eConsult Patient Feedback for February 2025
Were our Patients satisfied with e Consult?
69% patients who were satisfied with the Service
50% patients who would recommend the eConsult service to family and friends
What were our patients' care outcomes after using eConsult ?
25% patients who said their issue was completely resolved or improved seven days after using the service
69% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online
Did the patients say they were contacted in time?
94% patients who said they were contacted by the stated response time
How did the patients hear about eConsult?
50% from the GP website
19% from the GP
19% someone else from the GP Practice told them about it
6% from another family member or friend
6% read about it
eConsult Patient Feedback for January 2025
Were our Patients satisfied with e Consult?
56% patients who were satisfied with the Service
78% patients who would recommend the eConsult service to family and friends
What were our patients' care outcomes after using eConsult ?
89% patients who said their issue was completely resolved or improved seven days after using the service
44% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online
Did the patients say they were contacted in time?
100% patients who said they were contacted by the stated response time
How did the patients hear about eConsult?
22% from the GP website
11% someone else from the practice told them about it
11% other – write in
22% another patient, family member or friend told them about it
11% read about it
22% internet search
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eConsult Patient Feedback for January 2024
Were our Patients satisfied with e Consult?
54% patients who were satisfied with the Service
54% patients who would recommend the eConsult service to family and friends
What were our patients' care outcomes after using eConsult ?
75% patients who said their issue was completely resolved or improved seven days after using the service
92% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online
Did the patients say they were contacted in time?
100% patients who said they were contacted by the stated response time
How did the patients hear about eConsult?
31% from the GP website
15% from the GP
54% someone else told them about it
15% another patient , family member or friend told them about it
eConsult Patient Feedback for February 2024
Were our Patients satisfied with e Consult?
42% patients who were satisfied with the Service
42% patients who would recommend the eConsult service to family and friends
What were our patients' care outcomes after using eConsult ?
57% patients who said their issue was completely resolved or improved seven days after using the service
75% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online
Did the patients say they were contacted in time?
92% patients who said they were contacted by the stated response time
How did the patients hear about eConsult?
50% from the GP website
8% from the GP
42% someone else told them about it
8% other – write in
eConsult Patient Feedback for March 2024
Were our Patients satisfied with e Consult?
50% patients who were satisfied with the Service
50% patients who would recommend the eConsult service to family and friends
What were our patients' care outcomes after using eConsult ?
50% patients who said their issue was completely resolved or improved seven days after using the service
75% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online
Did the patients say they were contacted in time?
93% patients who said they were contacted by the stated response time
How did the patients hear about eConsult?
36% from the GP website
14% from the GP
21% someone else told them about it
7% another patient , family member or friend told them about it
7% from internet search
29% other – write in
eConsult Patient Feedback for April 2024
Were our Patients satisfied with e Consult?
80% patients who were satisfied with the Service
80% patients who would recommend the eConsult service to family and friends
What were our patients' care outcomes after using eConsult ?
67% patients who said their issue was completely resolved or improved seven days after using the service
100% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online
Did the patients say they were contacted in time?
93% patients who said they were contacted by the stated response time
How did the patients hear about eConsult?
20% from the GP website
27% from the GP
20% someone else told them about it
20% another patient , family member or friend told them about it
7% from internet search
7% other – write in
7% read about it
eConsult Patient Feedback for May 2024
Were our Patients satisfied with e Consult?
40% patients who were satisfied with the Service
40% patients who would recommend the eConsult service to family and friends
What were our patients' care outcomes after using eConsult ?
25% patients who said their issue was completely resolved or improved seven days after using the service
90% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online
Did the patients say they were contacted in time?
80% patients who said they were contacted by the stated response time
How did the patients hear about eConsult?
10% from the GP website
10% from the GP
50% someone else told them about it
10% another patient , family member or friend told them about it
0% from internet search
20% other – write in
0% read about it
eConsult Patient Feedback for June 2024
Were our Patients satisfied with e Consult?
57% patients who were satisfied with the Service
43% patients who would recommend the eConsult service to family and friends
What were our patients' care outcomes after using eConsult ?
60% patients who said their issue was completely resolved or improved seven days after using the service
100% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online
Did the patients say they were contacted in time?
86% patients who said they were contacted by the stated response time
How did the patients hear about eConsult?
43% from the GP website
0% from the GP
29% someone else told them about it
14% another patient , family member or friend told them about it
0% from internet search
14% other – write in
0% read about it
eConsult Patient Feedback for July 2024
Were our Patients satisfied with e Consult?
75% patients who were satisfied with the Service
75% patients who would recommend the eConsult service to family and friends
What were our patients' care outcomes after using eConsult ?
57% patients who said their issue was completely resolved or improved seven days after using the service
75% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online
Did the patients say they were contacted in time?
100% patients who said they were contacted by the stated response time
How did the patients hear about eConsult?
50% from the GP website
25% someone else told them about it
25% another patient , family member or friend told them about it
0% from internet search
12% other – write in
0% read about it
0% from the GP
eConsult Patient Feedback for August 2024
Were our Patients satisfied with e Consult?
62% patients who were satisfied with the Service
46% patients who would recommend the eConsult service to family and friends
What were our patients' care outcomes after using eConsult ?
42% patients who said their issue was completely resolved or improved seven days after using the service
62% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online
Did the patients say they were contacted in time?
85% patients who said they were contacted by the stated response time
How did the patients hear about eConsult?
15% from the GP website
23% from the GP
38% someone else told them about it
23% other – write in
eConsult Patient Feedback for September 2024
Were our Patients satisfied with e Consult?
70% patients who were satisfied with the Service
70% patients who would recommend the eConsult service to family and friends
What were our patients' care outcomes after using eConsult ?
29% patients who said their issue was completely resolved or improved seven days after using the service
40% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online
Did the patients say they were contacted in time?
90% patients who said they were contacted by the stated response time
How did the patients hear about eConsult?
60% from the GP website
0% from the GP
10% someone else told them about it
30% other – write in
eConsult Patient Feedback for October 2024
Were our Patients satisfied with e Consult?
60% patients who were satisfied with the Service
50% patients who would recommend the eConsult service to family and friends
What were our patients' care outcomes after using eConsult ?
62% patients who said their issue was completely resolved or improved seven days after using the service
80% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online
Did the patients say they were contacted in time?
100% patients who said they were contacted by the stated response time
How did the patients hear about eConsult?
60% from the GP website
10% from the GP surgery
20% someone else told them about it
20% other – write in
eConsult Patient Feedback for November 2024
Were our Patients satisfied with e Consult?
82% patients who were satisfied with the Service
76% patients who would recommend the eConsult service to family and friends
What were our patients' care outcomes after using eConsult ?
54% patients who said their issue was completely resolved or improved seven days after using the service
76% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online
Did the patients say they were contacted in time?
94% patients who said they were contacted by the stated response time
How did the patients hear about eConsult?
41% from the GP website
24% from the GP surgery
24% someone else from the practice told them about it
12% other – write in
6% another patient, family member or friend told them about it
eConsult Patient Feedback for December 2024
Were our Patients satisfied with e Consult?
75% patients who were satisfied with the Service
75% patients who would recommend the eConsult service to family and friends
What were our patients' care outcomes after using eConsult ?
56% patients who said their issue was completely resolved or improved seven days after using the service
75% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online
Did the patients say they were contacted in time?
100% patients who said they were contacted by the stated response time
How did the patients hear about eConsult?
33% from the GP website
8% from Internet search
33% someone else from the Surgery told them about it
25% another patient, family member or friend told them about it
Page created: 19 July 2022