eConsult is an efficient and simple tool implemented by NHS England to enhance patient access and direct patients to the appropriate clinician or service.

It takes only a few minutes to complete and is available to patients aged 6 months and older.

Our practice operates a 100% clinical triage service by the duty GP to provide the best clinical care for our patients.

All eConsults come directly to the practice and are assessed/triaged by the on-call GP. An appointment is scheduled based on clinical need, and the patient is informed of the outcome within 24 working hours.

The eConsult system enables the GP to have the most thorough information to make a clinical decision about whether a face-to-face appointment is needed with a clinician or if a telephone call is more appropriate (e.g., test results, sick notes). Face-to-Face appointments are available if needed/requested.

If you are unable to access the internet due to not having a computer, smartphone, or tablet, or if you have trouble filling in forms, you can either attend the front desk at the surgery, or a member of our trained reception staff can complete an eConsult over the telephone. This will also be assessed by the duty GP as explained above.