Welcome to Buckland Medical Practice
It is vital that you keep the surgery up to date with your current contact details as occasions can arise when we might need to contact you urgently. Increasingly we are using text to communicate reminders and other updates to parents/carers and we need your current mobile number to do this.
From 19th July 2021 patients (age 11 & over) will still be required to wear a face covering/mask at all times while in the practice.
Unacceptable Abuse of NHS Staff
Kent & Medway Clinical Commissioning Group are saddened by the rising reports both from primary care and other local services about the rising levels of abuse teams are getting. It is not acceptable and we are exploring what can be done to address it.
A public message from the CCG has been published as the first part of planning a wider campaign to challenge unacceptable behaviour towards NHS teams. You can see this first message by clicking on the following link:
The latest GP appointment figures in England were published recently, which show that general practices in Kent and Medway delivered over 155,000 more appointments in March than they did the month before, and over 200,000 more than they did in February 2020, before the pandemic.
Kent and Medway GPs have also overseen the delivery of almost one million of Kent and Medway’s vaccines so far.
These figures underline the immense efforts that our team, and all practices across the country, are going to providing care to their communities and the intense workload pressures that staff are under as we continue to respond to the pandemic alongside patients’ wider health needs.
We will be continuing to use triage to make sure that you get to see the right person, in the right way as quickly as possible. We also need to maintain changes put in place for the protection of staff and patients alike due to the limits of the size of our practice reception areas. But we are open, and our team need support, patience and understanding as they work harder than ever before. Thank you.
For more information on eConsult please look at the Youtube link https://www.youtube.com/watch?v=j1-LQI1f0TI
All three Surgeries, Buckland Medical Centre, Tara and Peter Street Surgery have been working collaboratively together for the past seven years. Now we feel the time is right to merge all three surgeries. This will take effect as from 23rd April 2021. We would like to reassure our patients that all services currently provided will remain the same at all three sites.
Post COVID Information Leaflet: Post COVID Leaflet
The symptoms of coronavirus are:
a NEW PERSISTENT COUGH
and/or loss of smell and/or taste
The symptoms are similar to other illnesses that are much more common, such as cold and flu and it does not necessarily mean you have the illness.
DO NOT GO TO YOUR GP SURGERY, PHARMACY OR HOSPITAL
Stay at home and self-isolate for 7 days.
If symptoms get any worse or do not improve after 7 days either phone the surgery or
CALL NHS 111 OR NHS 111 has an online coronarirus service that can accessed at:
Use this service if:
you think you might have coronaviru
Information for the public is available at:
Covid-19 and your information - Supplementary Privacy Notice Covid-19 Supplementary Privacy Notice
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Confidentiality & Medical Records
The Practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to other e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practitoners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager - in writing.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records, Such requests should be made in writing and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
How we use your Health Records
How information about you helps us to provide better care
Confidential information from your medical records can be used by the NHS to improve the services offered so we can provide the best possible care for everyone.
This information along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.
This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.
You have a choice. If you are happy for your information to be used in this way you do not have to do anything.
If you have any concerns or wish to prevent this from happening, please speak to practice staff or ask at reception for a copy of the leaflet “How information about you helps us to provide better care”. To see our Privacy Notice please click here:BUCKLAND MEDICAL CENTRE - PRACTICE PRIVACY NOTICE
We make every effort to give the best service possible to everyone who attends our Practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is the case, we would wish for the matter to be settled as quickly as possible, and as amicably as possible.
To pursue a complaint please contact the Practice Manager in writing who will deal with your concerns appropriately. The Practice has a dedicated Clinical Lead who will deal with clinical complaints received. Should you require further information please speak to one of our reception staff. For a copy of our complaints policy please click here: Complaints Procedure
Zero Tolerance Policy
Buckland Medical Centre operates a Zero Tolerance with regard to violence and abuse and has the right to remove violent patients from the list with immediate effect in order to safeguard Practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person's safety. In this situation we will notify the patient in writing of their removal from the Practice list and record in the patient's medical records the fact of the removal and the circumstances leading to it.
To provide high quality compassionate care for our patients, and by working in partnership with them , to make the best uses of our health resources.
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you
FINAL CQC REPORT - 8th JANUARY 2019
FINAL REPORT 08-01-2019
On the 11th June 2019 the Practice had a follow up visit to review the service "Well Led" which had been rated "Require Improvement" on 8th January 2019. The overall rating for all services is "GOOD"
Final Report 11/06/2019
(Site updated 10/01/2022)