eConsult  Patient Feedback for January 2024

 

Were our Patients satisfied with e Consult?

54% patients who were satisfied with the Service

54% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

75% patients who said their issue was completely resolved or improved seven days after using the service 

92% patients who did NOT have to contact  the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

100% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

31% from the GP website

15% from the GP 

54% someone else told them about it 

15% another patient , family member or friend told them about it 

 

 

 

 

eConsult  Patient Feedback for February 2024

 

Were our Patients satisfied with e Consult?

42% patients who were satisfied with the Service

42% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

57% patients who said their issue was completely resolved or improved seven days after using the service 

75% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

92% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

50% from the GP website

8% from the GP 

42% someone else told them about it 

8% other – write in

eConsult  Patient Feedback for March 2024

 

Were our Patients satisfied with e Consult?

50% patients who were satisfied with the Service

50% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

50% patients who said their issue was completely resolved or improved seven days after using the service 

75% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

93% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

36% from the GP website

14% from the GP 

21% someone else told them about it 

7% another patient , family member or friend told them about it 

7% from internet search

29% other – write in

 

eConsult  Patient Feedback for April 2024

 

Were our Patients satisfied with e Consult?

80% patients who were satisfied with the Service

80% patients who would recommend the eConsult service to family and friends 

 

What were our patients' care outcomes after using eConsult ?

67% patients who said their issue was completely resolved or improved seven days after using the service 

100% patients who did NOT have to contact the GP practice or any other health service for the same problem in the week after consulting online

 

Did the patients say they were contacted in time?

93% patients who said they were contacted by the stated response time 

 

How did the patients hear about eConsult?

20% from the GP website

27% from the GP 

20% someone else told them about it 

20% another patient , family member or friend told them about it 

7% from internet search

7% other – write in

7% read about it